CLIENT SUPPORT

Client Services will be closed on the following days:

December 25th, 2018
December 26th, 2018
January 1st, 2019

Accuro Support & Resources


EMAIL

support@QHRtech.com

Get into the queue fast. Email us to automatically create a case.

 

We operate in these provinces

Image


TOLL-FREE

+1 866 729 8889


TOLL-FREE FAX

+1 866 421 9332

Regular Support Hours

Nova Scotia 9 am - 9 pm AST Saskatchewan 7 am - 7 pm CST
Ontario 8 am - 8 pm EST Alberta 6 am - 6 pm MST
Manitoba 7 am - 7 pm CST British Columbia 5 am - 5 pm PST
PASSWORD
RESET
DIAL #
0

Is your Citrix password not working? This option will help you get to an analyst who will reset the password for you.
CLAIMS AND
SUBMISSIONS
DIAL #
1

Do you have questions regarding your billing, submissions, fee codes or otherwise? This option is for you!
TECHNICAL
SUPPORT
DIAL #
2

Examples of this include faxing, printing and scanning questions. This can also include Accuro not opening, freezing, running slow or other access issues.
LABS AND
SPECIAL PROJECTS
DIAL #
3

Examples of this include not receiving labs, needing to set up connections to a new lab vendor or configuring custom lab panels. This option is also used for special interfaces such Welch Allyn or Accuro Transcription.
GENERAL
CONFIGURATION
DIAL #
4

Need to change your letterhead? Not sure about a schedule template? Need to add a user or provider? This option is appropriate for general questions regarding the everyday use of Accuro.
OTHER
 
DIAL #
5

Not sure which option to use? This option will direct you to the next available agent that can record the issue and have the appropriate analyst contact you back.

Installers

Accuro for Windows
          

Download

163.9 Mb

Java for Windows
          

Download

50.8 Mb

Java for Mac OS
          

Download

27.3 Mb

24/7
24 hour emergency
support

60+
Dedicated EMR Customer Service
specialists, ready to assist

40+
EMR Migration and
Training Specialists