{"id":93,"date":"2017-09-19T17:42:07","date_gmt":"2017-09-19T21:42:07","guid":{"rendered":"https:\/\/accuroemr.com\/STAGING\/?page_id=93"},"modified":"2026-02-11T13:40:00","modified_gmt":"2026-02-11T21:40:00","slug":"client-support","status":"publish","type":"page","link":"https:\/\/accuroemr.com\/STAGING\/client-support\/","title":{"rendered":"Client Support"},"content":{"rendered":"
\n\n
Accuro Support and More<\/h5>\n


\n\n<\/p>\n

\"Accuro<\/p>\n

<\/p>\n

When you have support questions, Accuro Resources has answers. Find self-serve support, learn about Accuro features & find skill-building training \u2014 all at your fingertips, available when you have time.<\/p>\n

Visit Accuro Resources \n open_in_new \n<\/span><\/a><\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>

<\/div><\/div>

Live Client Support\n<\/h2><\/div><\/div><\/div><\/div>

24\/7<\/span>
\n24 hour emergency support<\/span><\/p><\/div><\/div>

90+<\/span>
\nDedicated EMR Customer Service specialists, ready to assist<\/span><\/p><\/div><\/div>

70+<\/span>
\nEMR Migration and Training Specialists<\/span><\/p><\/div><\/div><\/div><\/div><\/div>

Regular Support Hours <\/div><\/div>
\n
\n
Nova Scotia<\/div>\n
9 am - 9 pm AT<\/div>\n<\/div>\n
\n
Ontario<\/div>\n
8 am - 8 pm ET<\/div>\n<\/div>\n<\/div>\n
\n
\n
Manitoba<\/div>\n
7 am - 7 pm CT<\/div>\n<\/div>\n
\n
Saskatchewan<\/div>\n
7 am - 7 pm CT<\/div>\n<\/div>\n<\/div>\n
\n
\n
Alberta<\/div>\n
6 am - 6 pm MT<\/div>\n<\/div>\n
\n
British Columbia<\/div>\n
5 am - 5 pm PT<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>
Find answers to your questions<\/div>
Web Support<\/div><\/div><\/div><\/div>
\"Image\"<\/span>
Accuro Resources Support \n open_in_new \n<\/span><\/a>.<\/div><\/div>
\"Image\"<\/span>
ACCUROgo Support \n open_in_new \n<\/span><\/a><\/div><\/div>
\"Image\"<\/span>
Medeo Patient Support \n open_in_new \n<\/span><\/a><\/div><\/div><\/div><\/div>
\"Image\"<\/span><\/div>
Get high-value Accuro training in our free webinar series, led by Accuro trainers and offered for all users and skill levels. Browse past recordings and upcoming live webinars at Accuro Resources \n open_in_new \n<\/span><\/a>.<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div>
Contact Us<\/div><\/div><\/div><\/div>
Toll-free phone
\n+1 866 729 8889<\/a><\/span><\/div><\/div>
Toll-free fax
\n+1 866 421 9332<\/span><\/div><\/div>
Email<\/div>
Support Contact Form open_in_new <\/span><\/span><\/div><\/div><\/a><\/div><\/div><\/div>
Dial # 0<\/div>
Password reset & multi-factor authentication<\/div>
Get help with Citrix or Accuro ONE ID passwords, or multi-factor authentication issues.<\/div><\/div>
Dial # 1<\/div>
Claims and submissions<\/div>
Get help with billing, submissions, fee codes, or related issues.<\/div><\/div>
Dial # 2<\/div>
Technical support<\/div>
Get help with faxing, printing, or scanning issues, or if Accuro is freezing, not opening, or running slowly.<\/div><\/div>
Dial # 3<\/div>
Labs and special projects<\/div>
Get help if you're not receiving labs as expected, need help setting up connections to a new lab vendor, or configuring custom lab panels.<\/div><\/div>
Dial # 4<\/div>
General Configuration<\/div>
Get help changing your letterhead, working with a schedule template, using the ACCUROgo mobile app, or other general use topics.<\/div><\/div>
Dial # 5<\/div>
Accuro-integrated Medeo<\/div>
Get help with Accuro Engage and Medeo features.<\/div><\/div>
Dial # 9<\/div>
Other<\/div>
Not sure which option to choose? Talk to the next available agent. They'll record your issue and have the right person call you back.<\/div><\/div>
<\/div>
<\/div><\/div><\/div><\/div>
System Requirements<\/div>

Hardware requirements and software downloads required to run Accuro EMR<\/p>\nLearn More<\/a><\/div><\/div><\/div><\/div><\/div>

Leave work on time
with Accuro EMR.<\/h2>\n

With a busy medical practice, it can be nearly impossible to leave on time AND with your charts done. Accuro EMR supports more quality time with patients and can help you to get your life back. Discover why more than 19,000+ Healthcare Providers trust Accuro to support their teams, their patient care, and their businesses.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Accuro Support and More When you have support questions, Accuro Resources has answers. Find self-serve support, learn about Accuro features & find skill-building training \u2014 all at your fingertips, available when you have time. Visit Accuro Resources open_in_new Live Client Support 24\/7 24 hour emergency support90+ Dedicated EMR Customer Service specialists, ready to assist70+ EMR Migration and Training SpecialistsRegular Support … Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":6185,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-93","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nClient EMR Support | Accuro EMR<\/title>\n<meta name=\"description\" content=\"Accuro EMR has a team of more than 50 client support specialists who are ready to help\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" 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