{"id":9426,"date":"2026-01-13T05:01:44","date_gmt":"2026-01-13T13:01:44","guid":{"rendered":"https:\/\/accuroemr.com\/STAGING\/?page_id=9426"},"modified":"2026-02-26T10:23:21","modified_gmt":"2026-02-26T18:23:21","slug":"security-and-reliability","status":"publish","type":"page","link":"https:\/\/accuroemr.com\/STAGING\/switch-emr\/security-and-reliability\/","title":{"rendered":"Security and Reliability"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e9426-e1 m79u-0 m79u-1 m79u-2\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><\/div><div class=\"x-row x-container max width e9426-e2 m79u-b m79u-c m79u-d m79u-e m79u-f m79u-g m79u-h m79u-u m79u-v\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e3 m79u-1p m79u-1q m79u-1r m79u-1s m79u-1t\"><nav class=\"x-crumbs e9426-e4 m79u-25\" role=\"navigation\"><ol class=\"x-crumbs-list\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/BreadcrumbList\" aria-label=\"Breadcrumb Navigation\"><li class=\"x-crumbs-list-item\" itemprop=\"itemListElement\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\"><a class=\"x-crumbs-current x-crumbs-link\" itemtype=\"http:\/\/schema.org\/Thing\" itemprop=\"item\" href=\"https:\/\/accuroemr.com\/STAGING\/\" title=\"You Are Here\"><span itemprop=\"name\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf015;\"><\/i><span class=\"visually-hidden\">Home<\/span><\/span><\/a><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav><div class=\"x-text x-content e9426-e5 m79u-26 m79u-27 m79u-28 m79u-29 m79u-2a m79u-2b m79u-2c m79u-2d m79u-2e m79u-2f\"><h2 class=\"page-intro-title\" style=\"color: #132334;\">Your Trusted Partner in Secure, Reliable Healthcare Technology<\/h2><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e9426-e6 m79u-b m79u-c m79u-d m79u-i m79u-j m79u-k m79u-l m79u-w m79u-x\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e7 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e8 m79u-26 m79u-27 m79u-28 m79u-29 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2f m79u-2g\">Trust Accuro to be your partner<\/div><div class=\"x-text x-content e9426-e9 m79u-26 m79u-27 m79u-29 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2f m79u-2h m79u-2i\">When you choose an EMR, you\u2019re choosing a partner who will safeguard your most critical information. At Accuro, we build trust into everything we do so you can be confident your business and patient data are protected. From our Canadian-based cloud infrastructure to our privacy oversight, we deliver reliability, security, and privacy without compromise. <\/div><div class=\"x-text x-content e9426-e10 m79u-2a m79u-2d m79u-2e m79u-2f m79u-2j m79u-2k\">This page provides a summary of Accuro\u2019s privacy, security, and reliability measures. For a more detailed description of our policies and practices, please see our <a href=\"https:\/\/accuroemr.com\/STAGING\/files\/Accuro-Overview-of-Operational-Security-Privacy-Practices-Compliance-Frameworks.pdf\" target=\"_blank\" rel=\"noopener\">Overview of Operational, Security, Privacy, and Compliance Frameworks <span class=\"material-symbols-outlined new-window\"> open_in_new <\/span><\/a>.<\/div><\/div><div class=\"x-col e9426-e11 m79u-1p m79u-1q m79u-1v m79u-1w m79u-1x m79u-1y\"><div class=\"x-text x-content e9426-e12 m79u-2a m79u-2c m79u-2e m79u-2j m79u-2l m79u-2m m79u-2n\">Our commitment to reliability, security, and privacy has our people behind it.<\/div><div class=\"x-row e9426-e13 m79u-b m79u-d m79u-h m79u-j m79u-m m79u-n m79u-u m79u-y\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e14 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e15 m79u-2a m79u-2c m79u-2j m79u-2m m79u-2o m79u-2p\">30+<\/div><\/div><div class=\"x-col e9426-e16 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e17 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2n m79u-2q\">staff dedicated to reliability and performance.<\/div><\/div><\/div><\/div><div class=\"x-row e9426-e18 m79u-b m79u-d m79u-h m79u-j m79u-m m79u-n m79u-u m79u-z\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e19 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e20 m79u-2a m79u-2c m79u-2j m79u-2m m79u-2o m79u-2p\">50+<\/div><\/div><div class=\"x-col e9426-e21 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e22 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2n m79u-2q\">staff working on product quality, security, and privacy.<\/div><\/div><\/div><\/div><div class=\"x-row e9426-e23 m79u-b m79u-d m79u-h m79u-j m79u-m m79u-n m79u-u m79u-10\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e24 m79u-1p m79u-1q m79u-1r m79u-1u\"><span class=\"x-image e9426-e25 m79u-2y m79u-2z m79u-30\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/ICON-Dedicated-Team.svg\" width=\"66\" height=\"66\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e26 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e27 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2n m79u-2q\">A dedicated Data Privacy team that ensures patient data is kept private.<\/div><\/div><\/div><\/div><div class=\"x-row e9426-e28 m79u-b m79u-d m79u-h m79u-j m79u-m m79u-n m79u-u m79u-11\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e29 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e30 m79u-2a m79u-2c m79u-2j m79u-2m m79u-2o m79u-2p\">90+<\/div><\/div><div class=\"x-col e9426-e31 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e32 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2n m79u-2q\">live Client Services staff, so you have help when you need it.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e9426-e33 m79u-0 m79u-3 m79u-4 m79u-5\"><div class=\"x-row x-container max width e9426-e34 m79u-b m79u-c m79u-d m79u-e m79u-f m79u-l m79u-o m79u-w m79u-12\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e35 m79u-1p m79u-1q m79u-1r m79u-1u m79u-1z\"><span class=\"x-image e9426-e36 m79u-2y m79u-2z m79u-30\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/IMG-Reliability-2.jpg\" width=\"527\" height=\"519\" alt=\"Image\" loading=\"lazy\"><\/span><span class=\"x-image e9426-e37 m79u-2y m79u-30 m79u-31\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2022\/05\/iso-qhr.png\" width=\"245\" height=\"311\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e38 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e39 m79u-2a m79u-2b m79u-2c m79u-2j m79u-2n m79u-2p m79u-2r\">Reliability you can see<\/div><div class=\"x-text x-content e9426-e40 m79u-26 m79u-27 m79u-28 m79u-29 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2l m79u-2n\">AccuroEMR runs on a robust, Canadian-based cloud infrastructure designed for performance and uptime. We ensure your data is stored in Canada under strict privacy standards while allowing us to respond quickly and effectively to any operational needs. You can learn more about our Cloud hosting <a href=\"\/switch-emr\/cloud-emr-hosting\/\">here<\/a>.<\/div><div class=\"x-row e9426-e41 m79u-b m79u-d m79u-e m79u-g m79u-h m79u-k m79u-m m79u-p m79u-u m79u-13\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e42 m79u-1p m79u-1q m79u-1r m79u-1u\"><span class=\"x-image e9426-e43 m79u-2y m79u-2z m79u-30\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/ICON-System-Availability.svg\" width=\"40\" height=\"40\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e44 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e45 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><strong>System Availability and Maintenance Windows<\/strong>: We consistently target 99.9% availability for our Accuro, Accuro Engage, and Medeo Patient services (excluding planned maintenance windows). Any maintenance that occurs outside of our regular maintenance windows is always communicated well in advance so customers can prepare. We continuously monitor system performance and provide live, transparent reporting on uptime and service status through our public <a href=\"https:\/\/status.qhrtech.com.\/\" target=\"_blank\" rel=\"noopener\">Accuro Status Page <span class=\"material-symbols-outlined new-window\"> open_in_new <\/span><\/a>.<\/div><\/div><\/div><\/div><div class=\"x-row e9426-e46 m79u-b m79u-d m79u-e m79u-g m79u-h m79u-k m79u-m m79u-p m79u-u m79u-14\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e47 m79u-1p m79u-1q m79u-1r m79u-1u\"><span class=\"x-image e9426-e48 m79u-2y m79u-2z m79u-30\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/ICON-Disaster-Recovery.svg\" width=\"40\" height=\"40\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e49 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e50 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><strong>Disaster Recovery<\/strong>:\u00a0Our infrastructure includes resilience and recovery capabilities designed to minimize downtime and support faster restoration during unexpected events.<\/div><\/div><\/div><\/div><div class=\"x-row e9426-e51 m79u-b m79u-d m79u-e m79u-g m79u-h m79u-k m79u-m m79u-p m79u-u m79u-15\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e52 m79u-1p m79u-1q m79u-1r m79u-1u\"><span class=\"x-image e9426-e53 m79u-2y m79u-2z m79u-30\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/verified.svg\" width=\"40\" height=\"40\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e54 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e55 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><strong>Product Quality Management - ISO 13485:2016<\/strong>: Accuro is built using a mature software development process that includes certification to ISO 13485:2016, a quality management standard for medical devices that requires rigorous controls and risk management. This means every stage, from design and coding to testing and maintenance, is carefully planned, documented, and reviewed to ensure reliability and safety. <\/div><\/div><\/div><\/div><div class=\"x-text x-content e9426-e56 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\">By adhering to these practices, we deliver software that meets strict regulatory requirements and provides consistent, secure performance for healthcare environments. Learn more about our Cloud EMR <a href=\"\/switch-emr\/cloud-emr-hosting\/\">here<\/a>.<\/div><\/div><\/div><\/div><\/div><div class=\"x-section e9426-e57 m79u-0 m79u-3 m79u-4 m79u-5 m79u-6\"><div class=\"x-row x-container max width e9426-e58 m79u-b m79u-c m79u-d m79u-e m79u-f m79u-l m79u-o m79u-w m79u-16\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e59 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e60 m79u-2a m79u-2b m79u-2c m79u-2j m79u-2n m79u-2p m79u-2r\">Security you can trust<\/div><div class=\"x-text x-content e9426-e61 m79u-26 m79u-27 m79u-28 m79u-29 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2l m79u-2n\">When it comes to protecting sensitive healthcare data, promises are good but proven safeguards are better. We put the following measures in place to keep your information secure. <\/div><div class=\"x-text x-content e9426-e62 m79u-2a m79u-2c m79u-2i m79u-2j m79u-2m m79u-2n m79u-2p\">SOC 2 Type 2 Compliance<\/div><div class=\"x-text x-content e9426-e63 m79u-26 m79u-27 m79u-28 m79u-29 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2l m79u-2n\">SOC 2 is an independent third-party audit that evaluates the controls and protective measures Accuro has in place to protect the security and availability of valuable customer data. To maintain SOC 2 Type 2 compliance, we undergo a rigorous annual audit for AccuroEMR, Accuro Engage, and Medeo for the Trust Services Criteria of\u202fSecurity\u202fand\u202fAvailability. <\/div><div class=\"x-acc e9426-e64 m79u-34\" id=\"x-acc-e9426-e64\"><div class=\"e9426-e65 x-acc-item\"><button id=\"tab-e9426-e65\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e9426-e65\" data-x-toggle=\"collapse\" data-x-toggleable=\"e9426-e65\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What is a SOC 2 Report? <\/span><\/span><\/button><div id=\"panel-e9426-e65\" role=\"region\" aria-hidden=\"true\" aria-labelledby=\"tab-e9426-e65\" data-x-toggleable=\"e9426-e65\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><p>The Service Organization Control 2 (SOC 2) report is designed for service organizations whose systems and controls handle, store, or process client data.\u202fA SOC 2 report assesses a range of organizational controls. A Type 2 report provides insights and evidence into how these controls have\u00a0operated\u00a0over a defined audit period:\u00a0typically\u00a012 months. The standards and criteria have been\u00a0established\u00a0by the American Institute of Certified Public Accountants (AICPA).<\/p>\n<p><strong>Trust Services Criteria (TSC)\u00a0<\/strong><\/p>\n<p>Accuro\u2019s\u00a0SOC 2\u00a0report evaluates our\u00a0controls against\u00a0the following Trust Services Criteria:<\/p>\n\n<ul>\n \t<li>Security \u2013 Protection of systems and data from unauthorized access.<\/li>\n \t<li>Availability \u2013 Systems are available for operation and use as committed.<\/li>\n<\/ul>\n<p><strong>Type 2:\u00a0<\/strong><\/p>\n\n<ul>\n \t<li>Tests the operating effectiveness of those controls over a defined period.<\/li>\n \t<li>Demonstrates\u00a0how a company's control environment\u00a0operated\u00a0throughout the\u00a0audit\u00a0window\u00a0(for\u00a0AccuroEMR\u00a0and Accuro Engage, this\u00a0period\u00a0is 12 months).<\/li>\n<\/ul>\n<ul><\/ul><\/div><\/div><\/div><\/div><div class=\"x-text x-content e9426-e66 m79u-27 m79u-29 m79u-2a m79u-2c m79u-2i m79u-2m m79u-2n m79u-2p m79u-2s m79u-2t\">NIST Cyber Security Framework 2.0 Compliance<\/div><div class=\"x-text x-content e9426-e67 m79u-26 m79u-27 m79u-28 m79u-29 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2l m79u-2n\">We conduct an annual security maturity assessment aligned with NIST to evaluate and strengthen our cybersecurity posture. The assessment is performed by an independent, third-party entity. These measures mean our processes and infrastructure meet globally recognized benchmarks for protecting sensitive healthcare data. <\/div><div class=\"x-acc e9426-e68 m79u-34\" id=\"x-acc-e9426-e68\"><div class=\"e9426-e69 x-acc-item\"><button id=\"tab-e9426-e69\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e9426-e69\" data-x-toggle=\"collapse\" data-x-toggleable=\"e9426-e69\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What is NIST CSF 2.0?<\/span><\/span><\/button><div id=\"panel-e9426-e69\" role=\"region\" aria-hidden=\"true\" aria-labelledby=\"tab-e9426-e69\" data-x-toggleable=\"e9426-e69\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><p>NIST CSF 2.0 refers to the National Institute of Standards and Technology (NIST) Cybersecurity Framework version 2.0, and it is designed to help organizations assess and improve their ability to prevent, detect, and respond to cybersecurity risks.<\/p>\n<strong>NIST CSF 2.0 has 6 core functions:<\/strong>\n\n<ul>\n \t<li><strong>Govern<\/strong> \u2013 establishes organizational context, roles, and risk management strategies.<\/li>\n \t<li><strong>Identify<\/strong> \u2013 understand and manage cybersecurity risks to systems, assets, data, and capabilities.<\/li>\n \t<li><strong>Protect<\/strong> \u2013 implement safeguards to limit or contain potential cybersecurity events.<\/li>\n \t<li><strong>Detect<\/strong> \u2013 identify the occurrence of a cybersecurity event.<\/li>\n \t<li><strong>Respond<\/strong> \u2013 take action regarding a detected event.<\/li>\n \t<li><strong>Recover<\/strong> \u2013 maintain plans for resilience and restore capabilities impaired by a cybersecurity event.<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"x-col e9426-e70 m79u-1p m79u-1q m79u-1r m79u-1u m79u-20\"><span class=\"x-image e9426-e71 m79u-2y m79u-2z m79u-30 m79u-32\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/IMG-Provincial-Regulation-Compliance-2.jpg\" width=\"527\" height=\"519\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><\/div><\/div><div class=\"x-row x-container max width e9426-e72 m79u-b m79u-d m79u-e m79u-f m79u-g m79u-h m79u-q m79u-r m79u-u m79u-17\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e73 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e74 m79u-27 m79u-28 m79u-29 m79u-2a m79u-2c m79u-2g m79u-2n m79u-2p m79u-2r m79u-2s\">We also comply with the following industry-leading measures:<\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e9426-e75 m79u-b m79u-c m79u-d m79u-e m79u-f m79u-l m79u-o m79u-w m79u-18\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e76 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-row e9426-e77 m79u-b m79u-d m79u-e m79u-g m79u-h m79u-k m79u-m m79u-p m79u-u m79u-19\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e78 m79u-1p m79u-1q m79u-1r m79u-1u\"><span class=\"x-image e9426-e79 m79u-2y m79u-2z m79u-30\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/ICON-Vulnerability.svg\" width=\"40\" height=\"40\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e80 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e81 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><strong>Vulnerability Management<\/strong><\/br>A proactive process designed to identify, assess, prioritize, and remediate security weaknesses across our systems, applications, networks, and cloud environments to reduce organizational risk and protect against cyber threats. As part of our vulnerability management program, we conduct regular patching and automated scans of the security of our infrastructure.<\/div><\/div><\/div><\/div><div class=\"x-row e9426-e82 m79u-b m79u-d m79u-e m79u-g m79u-h m79u-k m79u-m m79u-p m79u-u m79u-1a\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e83 m79u-1p m79u-1q m79u-1r m79u-1u\"><span class=\"x-image e9426-e84 m79u-2y m79u-2z m79u-30\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/ICON-Alert.svg\" width=\"40\" height=\"40\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e85 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e86 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><strong>Alerting and Monitoring<\/strong><\/br>Accuro\u2019s environment is monitored 24x7x365 to track network activity, system logs, and user behaviour to identify anomalies, unauthorized access, or malicious actions. Alerts are triggered when predefined thresholds or suspicious patterns are detected, enabling rapid incident response. The logs from our environment are stored in Canada and retained for\u202fup to 10 years. Network devices, including firewall and other boundary devices, are in place to control and monitor communications at the external boundary of the network and at key internal boundaries within the network. <\/div><\/div><\/div><\/div><\/div><div class=\"x-col e9426-e87 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-row e9426-e88 m79u-b m79u-d m79u-e m79u-g m79u-h m79u-k m79u-m m79u-p m79u-u m79u-1b\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e89 m79u-1p m79u-1q m79u-1r m79u-1u\"><span class=\"x-image e9426-e90 m79u-2y m79u-2z m79u-30\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/ICON-Defense.svg\" width=\"40\" height=\"40\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e91 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e92 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><strong>Defense in Depth<\/strong><\/br>Accuro makes use of overlapping and redundant security measures so that if one measure is overcome, other measures will still provide protection to detect, delay, or block an attack. We use multiple key vendors and partners to ensure comprehensive security against online threats.<\/div><\/div><\/div><\/div><div class=\"x-row e9426-e93 m79u-b m79u-d m79u-e m79u-g m79u-h m79u-k m79u-m m79u-p m79u-u m79u-1c\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e94 m79u-1p m79u-1q m79u-1r m79u-1u\"><span class=\"x-image e9426-e95 m79u-2y m79u-2z m79u-30\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/ICON-Testing.svg\" width=\"35\" height=\"35\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e96 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e97 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><strong>Penetration Testing<\/strong><\/br>Regular third-party testing designed to simulate real-world cyberattacks on our IT infrastructure so we can identify and address vulnerabilities before malicious actors can exploit them. Penetration testing is carried out annually and ad hoc tests are initiated before major version releases or the deployment of net-new applications. <\/div><\/div><\/div><\/div><div class=\"x-row e9426-e98 m79u-b m79u-d m79u-e m79u-g m79u-h m79u-k m79u-m m79u-p m79u-u m79u-1d\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e99 m79u-1p m79u-1q m79u-1r m79u-1u\"><span class=\"x-image e9426-e100 m79u-2y m79u-2z m79u-30\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/ICON-MFA.svg\" width=\"40\" height=\"40\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e101 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e102 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><strong>Multi-Factor Authentication (MFA)<\/strong><\/br>All user logins include multi-factor authentication to ensure an added layer of protection for Accuro user accounts. <\/div><\/div><\/div><\/div><div class=\"x-row e9426-e103 m79u-b m79u-d m79u-e m79u-g m79u-h m79u-k m79u-m m79u-p m79u-u m79u-1e\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e104 m79u-1p m79u-1q m79u-1r m79u-1u\"><span class=\"x-image e9426-e105 m79u-2y m79u-2z m79u-30\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/ICON-Encryption.svg\" width=\"40\" height=\"40\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e106 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e107 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><strong>Encryption<\/strong><\/br>Accuro uses strong data encryption techniques and practices. Data is encrypted both at rest and when in transit outside our data centers. <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e9426-e108 m79u-0 m79u-3 m79u-4 m79u-5 m79u-7\"><div class=\"x-row x-container max width e9426-e109 m79u-b m79u-d m79u-e m79u-f m79u-g m79u-h m79u-q m79u-r m79u-u m79u-1f\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e110 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e111 m79u-2a m79u-2b m79u-2c m79u-2j m79u-2n m79u-2p m79u-2r\">Privacy without compromise\n<\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e9426-e112 m79u-b m79u-c m79u-d m79u-e m79u-f m79u-l m79u-o m79u-w m79u-1g\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e113 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-row e9426-e114 m79u-b m79u-d m79u-e m79u-g m79u-h m79u-k m79u-m m79u-p m79u-u m79u-1h\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e115 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e116 m79u-27 m79u-28 m79u-29 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2l m79u-2n m79u-2s\"><p>Your patients\u2019 privacy is non-negotiable, and we commit to protecting it in the following ways:<\/p>\n\n<ul>\n \t<li>Accuro\u2019s Data Privacy Officer and privacy team members ensure that data privacy is built into our products and processes. All Accuro employees receive mandatory privacy training.<\/li>\n \t<li>We work continuously to comply with the evolving Canadian federal and provincial requirements for privacy in the six provinces where we operate, and we have formal policies and procedures for handling privacy events.<\/li>\n \t<li>Our License and Services Agreement requires that both we and our clients will promptly notify each other of any breach of confidentiality or misuse of confidential information belonging to either party. We will also report any incidents to the regulatory authorities when required.<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"x-row e9426-e117 m79u-b m79u-d m79u-e m79u-g m79u-h m79u-k m79u-m m79u-r m79u-u m79u-1i\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e118 m79u-1p m79u-1q m79u-1r m79u-1u\"><span class=\"x-image e9426-e119 m79u-2y m79u-2z m79u-30\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/create_new_folder.svg\" width=\"33\" height=\"27\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e120 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e121 m79u-2a m79u-2c m79u-2e m79u-2j m79u-2l m79u-2m m79u-2n\">Data residency\n<\/div><div class=\"x-text x-content e9426-e122 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><p>We believe that you, as custodians of your patients\u2019 information, always retain ownership of it. When we interact with your data, it is stored only long enough to complete the transaction it was collected for. Any Personal Health Information we handle, including backups of that information, is stored only in Canada in professionally managed data centres.<\/p>\n<p>Our <a href=\"\/privacy-policy\/\">Privacy Policy<\/a> describes in more detail how we collect, use, disclose, and protect your personal information when you use or interact with our sites or services.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e9426-e123 m79u-0 m79u-2 m79u-3 m79u-4 m79u-8 m79u-9\"><div class=\"x-row x-container max width e9426-e124 m79u-b m79u-c m79u-d m79u-e m79u-f m79u-g m79u-h m79u-u m79u-1j\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e125 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e126 m79u-2a m79u-2b m79u-2c m79u-2j m79u-2n m79u-2p m79u-2r\">Provincial regulation compliance<\/div><div class=\"x-text x-content e9426-e127 m79u-27 m79u-28 m79u-29 m79u-2a m79u-2c m79u-2e m79u-2l m79u-2n m79u-2r m79u-2s\">In addition to federal privacy regulations, Accuro also holds certification with the following provincial programs:<\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e9426-e128 m79u-b m79u-d m79u-e m79u-k m79u-l m79u-o m79u-r m79u-s m79u-w m79u-1k\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e129 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e130 m79u-2a m79u-2c m79u-2e m79u-2j m79u-2l m79u-2m m79u-2n\">Ontario<\/div><div class=\"x-text x-content e9426-e131 m79u-2a m79u-2c m79u-2e m79u-2j m79u-2l m79u-2n m79u-2u\"><ul>\n \t<li><a href=\"https:\/\/www.ontariomd.ca\/emr-certification\" target=\"_blank\" rel=\"noopener\">OntarioMD EMR Certification Program <span class=\"material-symbols-outlined new-window\"> open_in_new <\/span><\/a>, which ensures EMR vendors meet defined technical, functional, and regulatory requirements for operation in Ontario.<\/li>\n \t<li><a href=\"https:\/\/www.ontariohealth.ca\/digital\/standards\/virtual-visits\/solutions-verified\" target=\"_blank\" rel=\"noopener\">Ontario Health\u2019s Virtual Visits Program <span class=\"material-symbols-outlined new-window\"> open_in_new <\/span><\/a>, which verifies and validates video and secure messaging solutions to ensure they meet all mandatory requirements for privacy, security, technology, accessibility, and functionality.<\/li>\n<\/ul><\/div><div class=\"x-text x-content e9426-e132 m79u-27 m79u-2a m79u-2c m79u-2e m79u-2l m79u-2n m79u-2s m79u-2t m79u-2u m79u-2v\"><p>As part of our compliance with the two programs above, Accuro undergoes both a full Threat Risk Assessment and a full Privacy Impact Assessment for each program every two years.<\/p><\/div><div class=\"x-text x-content e9426-e133 m79u-27 m79u-2a m79u-2c m79u-2e m79u-2h m79u-2l m79u-2m m79u-2n m79u-2s m79u-2v\"><a href=\"\/ontario\/\">Accuro EMR for Ontario Providers<\/a><\/div><\/div><div class=\"x-col e9426-e134 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e135 m79u-2a m79u-2c m79u-2e m79u-2j m79u-2l m79u-2m m79u-2n\">Saskatchewan<\/div><div class=\"x-text x-content e9426-e136 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><ul>\n \t<li>Recognized by the\u00a0<a href=\"https:\/\/emr.sma.sk.ca\/\" target=\"_blank\">Saskatchewan Medical Association EMR Program <span class=\"material-symbols-outlined new-window\"> open_in_new <\/span><\/a>\u00a0which outlines requirements for EMR use in physician practices, and which supports participation in provincial EMR adoption and funding initiatives. <\/li>\n  <li>Integrated with\u00a0<a href=\"https:\/\/www.ehealthsask.ca\/services\/EMR\/\" target=\"_blank\">eHealth Saskatchewan <span class=\"material-symbols-outlined new-window\"> open_in_new <\/span><\/a>\u00a0provincial systems, which enables secure connectivity to key provincial digital health services, helping clinicians access and exchange information.<\/li>\n<\/ul><\/div><div class=\"x-text x-content e9426-e137 m79u-27 m79u-2a m79u-2c m79u-2e m79u-2l m79u-2m m79u-2n m79u-2s m79u-2t m79u-2v\"><a href=\"\/saskatchewan\/\">Accuro EMR for Saskatchewan Providers<\/a><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e9426-e138 m79u-b m79u-d m79u-e m79u-k m79u-l m79u-o m79u-r m79u-s m79u-w m79u-1l\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e139 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e140 m79u-2a m79u-2c m79u-2e m79u-2j m79u-2l m79u-2m m79u-2n\">Nova Scotia<\/div><div class=\"x-text x-content e9426-e141 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><ul>\n \t<li><a href=\"https:\/\/novascotia.ca\/dhw\/ehealth\/eis\/emr-certification.asp\" target=\"_blank\" rel=\"noopener\">Nova Scotia\u2019s e-Health Electronic Medical Records Certification <span class=\"material-symbols-outlined new-window\"> open_in_new <\/span><\/a>, which ensures an EMR meets functional, technical, privacy, interoperability, and quality indicators, as well as migration and reporting requirements.<\/li>\n<\/ul><\/div><div class=\"x-text x-content e9426-e142 m79u-27 m79u-28 m79u-2a m79u-2c m79u-2e m79u-2l m79u-2m m79u-2n m79u-2s m79u-2v\"><a href=\"\/nova-scotia\/\">Accuro EMR for Nova Scotia Providers<\/a><\/div><\/div><div class=\"x-col e9426-e143 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e144 m79u-2a m79u-2c m79u-2e m79u-2j m79u-2l m79u-2m m79u-2n\">Manitoba<\/div><div class=\"x-text x-content e9426-e145 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><ul>\n \t<li><a href=\"https:\/\/healthproviders.sharedhealthmb.ca\/services\/digital-health\/pcis-office\/manitoba-emr-certification\/\" target=\"_blank\" rel=\"noopener\">Manitoba eHealth\u2019s EMR Certification Program <span class=\"material-symbols-outlined new-window\"> open_in_new <\/span><\/a>, which outlines the fundamental clinical and administrative features and data elements required in an EMR to support clinic operations and provincial initiatives, and to reliably and securely integrate with Manitoba\u2019s provincial services.<\/li>\n<\/ul><\/div><div class=\"x-text x-content e9426-e146 m79u-27 m79u-2a m79u-2c m79u-2e m79u-2h m79u-2l m79u-2m m79u-2n m79u-2s m79u-2v\"><a href=\"\/manitoba\/\">Accuro EMR for Manitoba Providers<\/a><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e9426-e147 m79u-b m79u-d m79u-e m79u-k m79u-l m79u-o m79u-r m79u-s m79u-w m79u-1m\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e148 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e149 m79u-2a m79u-2c m79u-2e m79u-2j m79u-2l m79u-2m m79u-2n\">Alberta<\/div><div class=\"x-text x-content e9426-e150 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><ul>\n \t<li>Accuro is integrated with Alberta Health Services billing, electronic delivery of labs and diagnostic imaging, and provincial systems like Netcare and CII\/CPAR. Accuro supports healthcare providers and clinics across Alberta. <\/li>\n<\/ul><\/div><div class=\"x-text x-content e9426-e151 m79u-27 m79u-28 m79u-2a m79u-2c m79u-2e m79u-2l m79u-2m m79u-2n m79u-2s m79u-2v\"><a href=\"\/alberta\/\">Accuro EMR for Alberta Providers<\/a><\/div><\/div><div class=\"x-col e9426-e152 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-text x-content e9426-e153 m79u-2a m79u-2c m79u-2e m79u-2j m79u-2l m79u-2m m79u-2n\">British Columbia<\/div><div class=\"x-text x-content e9426-e154 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2j m79u-2l m79u-2n\"><ul>\n \t<li>Accuro provides EMR connections to MSP billing, labs and imaging results, BC CareConnect and other provincial systems. Accuro\u2019s head office is located in Kelowna, British Columbia, and we have been supporting BC healthcare providers for over 20 years.<\/li>\n<\/ul><\/div><div class=\"x-text x-content e9426-e155 m79u-27 m79u-2a m79u-2c m79u-2e m79u-2h m79u-2l m79u-2m m79u-2n m79u-2s m79u-2v\"><a href=\"\/british-columbia\/\">Accuro EMR for BC Providers<\/a><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e9426-e156 m79u-0 m79u-4 m79u-5 m79u-8 m79u-a cta\"><div class=\"x-row x-container max width e9426-e157 m79u-b m79u-c m79u-d m79u-e m79u-f m79u-g m79u-h m79u-u m79u-1n\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e158 m79u-1p m79u-1q m79u-1r m79u-1u\"><div class=\"x-row e9426-e159 m79u-b m79u-c m79u-e m79u-f m79u-t m79u-1o CTA-1\"><div class=\"x-row-inner\"><div class=\"x-col e9426-e160 m79u-1p m79u-1q m79u-1u m79u-1v m79u-21 img-col\"><span class=\"x-image e9426-e161 m79u-2y m79u-2z m79u-33\"><img decoding=\"async\" src=\"https:\/\/accuroemr.com\/STAGING\/wp-content\/uploads\/2026\/01\/IMG-Trusted-Partner-CTA.jpg\" width=\"512\" height=\"500\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e9426-e162 m79u-1p m79u-1q m79u-1r m79u-1x m79u-22 m79u-23\"><div class=\"x-text x-content e9426-e163 m79u-27 m79u-29 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2f m79u-2l m79u-2t m79u-2w\">Ready to learn how Accuro can support your clinic?<\/div><div class=\"x-text x-content e9426-e164 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2n m79u-2x\">Explore our solutions or reach out to our team. We\u2019re here to help you deliver care with confidence.<\/div><a class=\"x-anchor x-anchor-button e9426-e165 m79u-35 m79u-36\" tabindex=\"0\" href=\"\/contact-us\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Book a demo<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><div class=\"x-col e9426-e166 m79u-1p m79u-1t m79u-1v m79u-1w m79u-1x m79u-22 m79u-24\"><div class=\"x-text x-content e9426-e167 m79u-27 m79u-29 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2f m79u-2l m79u-2t m79u-2w\">Not ready for a demo?<\/div><div class=\"x-text x-content e9426-e168 m79u-2a m79u-2c m79u-2d m79u-2e m79u-2f m79u-2x\">Sign up to stay connected with Accuro news and insights<\/div><a class=\"x-anchor x-anchor-button e9426-e169 m79u-35 m79u-37\" tabindex=\"0\" href=\"https:\/\/info.accuroemr.com\/optin\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Keep in touch <span class=\"material-symbols-outlined new-window\"> open_in_new <\/span><\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>HomeYour Trusted Partner in Secure, Reliable Healthcare TechnologyTrust Accuro to be your partnerWhen you choose an EMR, you\u2019re choosing a partner who will safeguard your most critical information. At Accuro, we build trust into everything we do so you can be confident your business and patient data are protected. From our Canadian-based cloud infrastructure to our privacy oversight, we deliver &#8230; <a href=\"https:\/\/accuroemr.com\/STAGING\/switch-emr\/security-and-reliability\/\" class=\"more-link\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":7748,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-9426","page","type-page","status-publish","hentry","no-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Security and Reliability - Accuro EMR<\/title>\n<meta name=\"description\" content=\"Your Trusted Partner in Secure, Reliable Healthcare Technology\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Security and Reliability - 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