All names and data in these sessions are for demo purposes and not real patient data.
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We’re giving the Accuro brand a face lift and this is your exclusive first look! Join members of our Marketing and Design teams as they describe our reasons for rebranding, how we came to the new look and feel, and where you’ll see the new identity first as the rollout begins.
Are high-volume clinic days getting you down? Take charge with the power of Traffic Manager. In this session, you’ll learn how to master configurations, maximize workflows, and get tips and tricks for keeping your clinic traffic under control.
Tip: Use CTRL + F1 in Accuro to quickly access the user guide
FAQ
Q: If I add a patient to the Traffic Manager, will they be added to the Schedule?
A: No. You'll need to first add the patient to your Schedule, mark them 'Arrived', and then they'll be added to the Traffic Manager.
Q: Can I put someone back in the Waiting Room if I've completed them in error?
A: Yes. Click the 'Completed' check box at the bottom of the Traffic Manager window. Select the patient so they are highlighted in blue, then right-click and select 'Send to Wait Room'.
Q: If we're only using the Traffic Manager to schedule, can I get a list of patients seen on past days?
A: Yes. Click the 'Completed' check box at the bottom of the Traffic Manager window. Select the Calendar icon beside the date in the bottom left corner, then select the desired date. You can print the list by selecting the printer icon in the bottom right corner.
Accuro Engage is a whole toolkit of functionality, and we’re here to show you what it can do for your clinic. We’ll highlight the benefits and best use cases of Patient Messaging, Video Visits, and Online Booking; talk about the value of your Practice Consultant; and dive into the ways Engage benefits your patients who use Medeo. Don’t miss it!
Accuro Engage Sales Sheet
Accuro Engage Sign Up
Did you know: Accuro Engage is what clinics sign up for to enable connection to Medeo from within Accuro. Medeo is the app Patients will use to connect with their provider.
FAQ
Q: Are admins extra?
A: Admin staff are included in the Provider’s subscription. All Providers, AHPs, and Nurses with a column on the Scheduler will have to pay for an Engage subscription.
Q: Can a patient initiate chat?
A: No, patients CANNOT initiate a chat or secure patient message. When a Provider sends a message to a patient, they can choose to either allow or prevent responses from the patient. Providers can also close the message thread at any time after receiving the patient’s response.
Q: Can patients see my email address?
A: No, your email address is only used as the username for your Provider Medeo account login.
Q: Does the Engage Online Booking tool give clients unlimited access to booking?
A: Not by default. You have 2 options for online booking:
- Allow patients to make an online booking request that the admin has to accept or reject before it's added to the schedule and confirmed with the patient.
- Enable the background setting that allows patients to book directly into the schedule. In this case, Providers choose the appointment types (virtual or in-office) to add to the Scheduler template for patients to choose from (create Appointment Type descriptions to provide further information for patients).
Accuro Admin Centre is a free feature of Accuro Cloud. Accuro Cloud is available now to all users in BC, Alberta and Ontario. Other provinces will be invited to join Accuro Cloud soon. The new Accuro Admin Centre (AAC) puts power in your hands. This session will cover the benefits of a self-serve option, our goals in helping you help yourself, the current available features and resources, and what we’ll be adding to AAC down the road.
FAQ
Q: What is the Accuro Admin Centre (AAC)?
A: AAC is a self-serve Accuro tool that lets system administrators in the clinic manage certain controls in Accuro, such as resetting passwords, that could previously only be managed by QHR.
Q: Who gets access to the ACC?
A: Anyone in your clinic with system administrator privileges in Accuro can access AAC once they’ve transitioned to Accuro Cloud.
Q: How do they get access?
A: Once your clinic has been invited to the Cloud and enabled for AAC, system administrators must create an Accuro ONE ID. They can then log into the AAC via their Accuro ONE ID.
Q: How does the AAC help with Cloud rollout?
A: Through AAC, system administrators can see which users in their clinic have not activated their Accuro ONE ID and moved to the Cloud. They can then prompt those users to complete their Cloud transition. System Admins can also reset user passwords and MFA without having to contact QHR.
Q: Where can I learn more about Accuro Admin Centre?
A: Visit https://www.accuroemr.com/aac to learn more.
Accuro Admin Centre is a free tool available to Accuro Cloud clients. Accuro Cloud is now available in Ontario, BC, and Alberta. It is coming soon to all other provinces.
Scheduling can be messy, but this session will help you maintain order by optimizing the Scheduler for your clinic’s needs. Learn about Settings and Views, Suggestions and Templates, and the time-saving convenience of letting your patients book online.
FAQ
Q: When I send an email invitation to my patient to book their appointment online, can the patient see my email address?
A: No. All notification emails come from noreply@medeohealth.com. Your email is never used in communication with patients. Your email is your Username when logging in to Medeo to manage your personal account.
Q: Can the email that patients receive be customized?
A: No, the emails that patients receive include only the name of the clinic and the time of their appointment and are not customizable.
Q: What happens when you cancel an appointment that was booked online?
A: Patients receive an email from NoReply@Medeo.com, notifying them that the appointment they booked online has been cancelled. You can choose to include a reason for the cancellation, which the patient can see by logging into their Medeo account and viewing the details for that appointment.
Q: We want to change the colours in the Schedule. How do we do this?
A: Select the Accuro Start Icon in the bottom left corner. Type “schedule” in the search and select “schedule management” on the right. Select the “Types” tab. Select the colour area to the right of the Appointment Type. Select the desired colour in the colour grid and click Apply in the bottom right corner. Then click OK. The colour will then be updated for all appointments that have that Appointment Type in your Schedule.
Q: The colours in my day sheet are so dark that I can’t see my patients. Does this have to do with the colours chosen for the Appointment Types?
A: Yes. We recommend choosing light colours so the view in the schedule is not overwhelming and the day sheet is easy to read.
This session follows up on last year’s discussion of our improvements and advancements in Accuro. We’ll recap the results of our 2022 Accuro Performance Initiative; share our progress in modernizing Accuro’s look, feel, and function; and explore how we’re balancing innovation and technical health as we carry on with future-forward planning.
FAQ
Q: Accuro is still slow for me in [x] area. Are you working on performance for that?
A: Please contact our Client Services team for support with performance issues. We continue to make Performance optimization a priority now and going forward.
Q: When will the new brand launch in the Accuro Admin Centre, ACCUROgo, and the Accuro Cloud login?
A: You’ll see these changes implemented over the coming weeks and we expect them to be released before Christmas.
Q: When will the new brand launch in Accuro?
A: You’ll see small introductions of the new brand as part of your login experience in 2022, and we anticipate that it will be released before Christmas.
Q: Are there more changes coming in Accuro?
A: Yes. We’ll be thoughtfully introducing the new brand and modernizing Accuro’s user interface (and your user experience) into 2023 and beyond.
Q: Will everything change at once or will the old and new branding coexist for a while?
A: The changes will be gradual with a progression from old to new.
Transitioning to Accuro Cloud by activating your Accuro ONE ID is convenient, mandatory and free. Users in BC, Alberta, and Ontario are encouraged to activate their Accuro ONE ID right away to add the best security possible to their log in through multi-factor authentication.
Learn more: https://www.accuroemr.com/cloud.
We’re always looking for ways to make healthcare work better for patients and Providers, and in this session we’ll talk about our planned enhancements to Accuro Engage. You’ll hear about Central Inbox, designed to offer more flexibility in patient communications, and Parent Accounts, which will broaden the scope of My Care Circle functionality in Medeo.
To learn more about Accuro Engage or to sign up, visit https://www.accuroemr.com/ae.
FAQ
Q: With Central Inbox, will I be able to control whether patients can initiate messages?
A: Yes. This will likely be an option you can turn on or off as you wish.
Q: Will I be able to choose who, in my clinic, can respond to secure messages on my behalf?
A: Yes, that's our plan. We expect to revisit how delegates function with respect to messaging.
Q: When will these features be available?
A: The current plan is to roll these features out over the next 12 months. However, roadmaps are subject to change based on changing market needs, and many of these ideas are still in early discovery stages.
When you’ve got questions, we offer a number of ways to get answers. This session outlines all your get-help options.
Accuro Support
Accuro Learning Academy
Client Services Contact Info
accuro@qhrtech.com or call 1-866-729-8889
FAQ
Q: How do I add or remove a person to my Accuro?
A: Select the Accuro Start Icon in the bottom left corner, then type “Registry”. Click on “Accuro EMR Registry” and follow the onscreen instructions.
Q: Sometimes I experience an issue after hours that I want to report while the information is on the screen, but I don’t need an immediate response. What's the best way to do this?
A: Select the Accuro Start Icon in the bottom left corner. Type “Feed” and Click on “Send Feedback”. By completing this Send Feedback screen, you can provide details related to the issue you're experiencing. This will create a Case for our Client Services Team to investigate and get back to you.
Do you have more Accuro questions?
Check the Accuro Support site first!
Contact us:
Email accuro@qhrtech.com or call 1.866.454.4681
Course Catalogue
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