I've spoken to many clinics that have taken really creative approaches to delivering patient care, in person, by phone, and online. As a small business, clinics are in a risky position; one physician unable to practice for 2 weeks or more is a big hit. So to protect your patients, you have to protect yourself. With kids back in school, social bubbles are once again expanding and that adds even more potential risk for clinics. So while many clinics are seeing patients in person, most are also offering patient visits remotely.

Our job, as your EMR provider, is to build the tools you need. Your job is to use them effectively. Together, if we both do this well, I know risk will be more predictable for you and your patients. We've been making important changes to both Accuro and Medeo, including integrated appointment booking in the Medeo app, integrated video, and improving the patient experience. 

In the sections below, we’ll introduce you to Accuro Engage, which is essentially our bundled Medeo offering of messaging, online booking and notifications, and video visits, now accessible from within AccuroEMR. We will also introduce to you our very first Accuro companion app, ACCUROgo.

My prediction moving forward is that online visits combined with messaging will be expected from clinics by their patients. I know the telephone is easy, but adding video whenever possible is not only more engaging but also clinically safer. Enhancing this further by messaging a portion of your clinical note, like the plan, is emerging as a common and effective practice. We will continue to make investments in these areas to add adaptability in your practices with more ease of use, and more functions to not only maintain the reliability of the platform but to keep you caring for patients in these uncertain times.

Please enjoy the content the team has prepared for you, and all the best over the coming months.

Today’s practice often means working from more than one location, whether it’s in multiple clinics, at the hospital, from your home office, or all of the above. And wherever you are, access to your schedule and patient information is essential.

ACCUROgo keeps you in touch with the data you need to get the job done. You can view patient information, take and upload photos directly to patient charts, and see your current and upcoming appointments, all with the security you trust in AccuroEMR. ACCUROgo also has quick-access login that supports PIN or fingerprint/facial recognition.

ACCUROgo FEATURES

Staying on top of your schedule has never been easier with ACCUROgo. You can:

• See your total number of appointments for the day as well as your first and last appointments at a glance
• See your scheduled appointments for any day
• Capture photos via the app and upload to ACCURO, without saving to your device’s camera roll
• Choose to upload your queued photos over cellular data or WIFI only
• Bring up patient demographics with the option to make a phone call or check an address via map apps
• See a patient's record of past and upcoming appointments

The app only works with ASP-hosted versions of AccuroEMR. It will be free, so stay tuned for a launch date, and get ready for easier practice on the go.

“Nothing Important Happens in the Office” (NIHITO)

It may sound counter-intuitive, but NIHITO is one of the most important principles of Product Management. What it means is regularly getting away from our desks and engaging with users (and non-users) to identify problems that need solving. Engaging with you allows us to understand how you use our products, and it keeps us from making assumptions about what we think you want. It also ensures we build the right thing, the right way.

Our Product Managers and User Researchers routinely schedule NIHITO meetings where they ask a lot of questions and, more importantly, listen to the answers. In some cases, we want to learn how you perform activities – for example, how you prepare for a visit – which helps us see how we could make that flow better by ensuring you have all the information you need at a glance. In other instances, we’re looking for feedback about new offerings, or testing designs with you.

What kinds of improvements are we talking about? Below are just a few examples of NIHITO in action:

Video Launch from Accuro

You told us you wanted to:

• Seamlessly launch video appointments from Accuro without opening another browser window
• Launch video appointments to fit your workflow (back-to-back appointments or spaced apart)
• Launch video appointments from multiple places in Accuro

In response, we upgraded Accuro Engage for Standard and Premium customers to:

• Enable video launch directly from Accuro
• Enable automatic browser opening for video appointments
• Enable video appointment launch from Day Sheet, Scheduler, Encounter Notes, Traffic Manager

Unread/Read Secure Messaging

You told us you wanted to:

• Easily determine which patients have opened their secure message
• Quickly identify which patients you need to follow up with

In response, we:

• Allowed providers to filter unread messages by recipient or provider

24-hour appointment reminder for video

You told us that:

• Patients were having trouble finding their video appointment email on the day of the appointment, and ended up either being late to the appointment or missing it entirely

In response, we:

• Enabled 24-hour email appointment reminders for video appointments

Provincial Initiatives

We’re focused on supporting the 6 Canadian provinces we service and the jurisdictional priorities of each one. While EMR vendors are required to comply with mandatory requirements in some provinces but not in others, we strive to deliver the functionality you need to comply with the standards in your province even when compliance isn't mandatory.

Ideas Portal

The QHR Ideas Portal is a platform for you to share and vote on ideas for product development consideration. With over 5,000 ideas, we understandably can’t build everything; however, the platform allows us to engage with you and identify common themes and areas of focus. We’re always actively reviewing ideas, commenting, and reaching out to gain further information as needed.

As you can see, user feedback makes a difference! If you’re interested in having a NIHITO meeting with our team, just email us at UXResearch@QHRTech.com or add your contact information here: https://qhrmarketing.wufoo.com/forms/research/