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Support to help you thrive

We understand that every practice is unique, and that’s why we offer a tailored experience supported by our team of dedicated experts every step of the way.

Support to help you thrive

We understand that every practice is unique, and that’s why we offer a tailored experience supported by our team of dedicated experts every step of the way.

We're with you all the way
Your migration to Accuro is where our relationship begins, and we stay with you every step of the way.

We start with onboarding training that’s customized for your clinic type and size. You have access to new-user resources and training webinars to help you work confidently, and your dedicated Practice Consultant open_in_new  is always available for workflow analysis, troubleshooting, and all your Accuro questions.

Once you know the basics, there’s a wealth of ongoing training options to choose from. Select topics from our free Accuro Learning Academy open_in_new  courses, sign up for free webinars open_in_new  and our bi-weekly Tech Tips email, or take your skills to the next level with paid remote training from our Accuro Training Team. And if you don’t see what you need, our custom training option lets you request topic-specific training that we build around you.

No matter your skill level or preferred learning style, we’ve got something to help you get the most out of your EMR.

Clinic support that works for you
Live Support
Live Support

Talk to a real person. Our call centre is staffed by over 100 dedicated EMR Customer Service specialists, ready to help. You can also use our contact form to submit a request and see our response when it’s convenient for you.

Self-Serve Support
Self-Serve Support

Get the answers you need at your own pace. Search our library of articles covering all Accuro features, and troubleshoot issues that other Accuro users have experienced.

Training
Training

We offer free training tools to help you build your EMR proficiency. View feature-specific webinars, read how-to articles, or enroll in a course with the Accuro Learning Academy. You can also book remote training for a fee.

Practice Consultant
Practice Consultant

When you move to Accuro, a dedicated Practice Consultant is assigned to your clinic. This EMR expert will be available to help analyze your workflows, recommend solutions, and be your go-to resource for all things Accuro.

“I am frequently impressed with QHR’s customer support team. I particularly like that because I can always speak to a live person, my query is often resolved within the same call.”

Julianna Wilson
Ontario

“When it came to transitioning, the client service and training spoke to every skill level in the clinic. We had a doctor who was struggling a bit because he was used to pen and paper, but by the end he was using it better than someone who had more computer knowledge.”

Debbie Buchanan
System Administrator
Highlands Medical Clinic
Neils Harbour, NS

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Ready to experience the Accuro difference?
We succeed when you succeed.
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