CLIENT SUPPORT

We operate in these provinces
Regular Support Hours
Nova Scotia
9 am - 9 pm AST
Ontario
8 am - 8 pm EST
Manitoba
7 am - 7 pm CST
Saskatchewan
7 am - 7 pm CST
Alberta
6 am - 6 pm MST
British Columbia
5 am - 5 pm PST
PASSWORD
RESET
RESET
DIAL #
0
0
Is your Citrix password not working? This option will help you get to an analyst who will reset the password for you.
CLAIMS AND
SUBMISSIONS
SUBMISSIONS
DIAL #
1
1
Do you have questions regarding your billing, submissions, fee codes or otherwise? This option is for you!
TECHNICAL
SUPPORT
SUPPORT
DIAL #
2
2
Examples of this include faxing, printing and scanning questions. This can also include Accuro not opening, freezing, running slow or other access issues.
LABS AND
SPECIAL PROJECTS
SPECIAL PROJECTS
DIAL #
3
3
Examples of this include not receiving labs, needing to set up connections to a new lab vendor or configuring custom lab panels. This option is also used for special interfaces such as Welch Allyn or Accuro Transcription.
GENERAL
CONFIGURATION
CONFIGURATION
DIAL #
4
4
Need to change your letterhead? Not sure about a schedule template? Need assistance with the ACCUROgo mobile app? This option is appropriate for general questions regarding the everyday use of Accuro.
ACCURO-INTEGRATED
MEDEO
MEDEO
DIAL #
5
5
This option is appropriate for support related questions regarding Accuro-integrated Medeo features.
OTHER
DIAL #
6
6
Not sure which option to use? This option will direct you to the next available agent that can record the issue and have the appropriate analyst contact you back.
Installers
For Windows Users
For Mac Users
For Mobile
24/7
24 hour emergency
support
90+
Dedicated EMR Customer Service
specialists, ready to assist
70+
EMR Migration and
Training Specialists