Accuro Support & Resources
Help is There When You Need It
HOURS OF OPERATION
The Accuro Support Team offers support by phone, email and remote screen-sharing directly to end-users. The team consists of 50+ support staff, covering Atlantic, Eastern and Pacific time zones from offices located in Toronto, ON and Kelowna, BC.
Support staff are organized into specialized groups based on subject matter such as labs, billing, technical and configuration. Strong support is essential. When clients need to call upon us, we are standing by to assist.
Regular Support Hours
9 am - 9 pm AST
8 am – 8 pm EST
7 am – 7 pm CST
7 am – 7 pm CST
6 am – 6 pm MST
5 am – 5 pm PST
Contact Accuro Support: firstname.lastname@example.org
You can expect to receive an immediate e-mail with a case number. Depending on triage and priority, our team will get back to you in usually less than 1 hour.
Toll-Free Tel: 1.866.729.8889
Toll-Free Fax: 1.866.421.9332
24 hour Emergency support - When you call 1.866.729.8889 after hours, option 3 will direct you to emergency support voicemail
When you call client services at the number above, you will initially be asked to choose the type of support you are requesting. To make that easier for you, we’ve outlined the options below.
Dial 0 – Password Reset
Is your Citrix password not working? This option will help you get to an analyst who will reset the password for you.
Dial 1 – Claims and Submissions
Do you have questions regarding your billing, submissions, fee codes or otherwise? This option is for you!
Dial 2 – Technical Support
Examples of this include faxing, printing and scanning questions. This can also include Accuro not opening, freezing, running slow or other access issues.
Dial 3 – Labs and Interfaces
Examples of this include not receiving labs, needing to set up connections to a new lab vendor or configuring custom lab panels. This option is also used for special interfaces such as Appointment Reminders or Accuro Transcription.
Dial 4 – Configuration
Need to change your letterhead? Not sure about a schedule template? Need to add a user or provider? This option is appropriate for general questions regarding the everyday use of Accuro.
Dial 5 – General
Not sure which option to use? This option will direct you to an analyst who can find you the best support resource.
Accuro is continuously improving and evolving. We utilize agile release cycles to ensure that Accuro remains the best EMR platform to support your busy workflows. This page documents our latest features and enhancements.
Please find new releases here:
Please select Accuro Installers: