CLIENT SUPPORT

Accuro Support & Resources

We operate in these provinces

Regular Support Hours

Nova Scotia

9 am - 9 pm AST

Ontario

8 am - 8 pm EST

Manitoba

7 am - 7 pm CST

Saskatchewan

7 am - 7 pm CST

Alberta

6 am - 6 pm MST

British Columbia

5 am - 5 pm PST

WEB

Find answers to your questions

Accuro Support

Medeo Provider Support

ACCUROgo Support

Medeo Patient Support

TOLL-FREE

+1 866 729 8889

TOLL-FREE FAX

+1 866 421 9332

Click the button below to fill out an email form and create a case.

Contact Support

PASSWORD RESET &
MULTI-FACTOR AUTHENTICATION

DIAL #
0

Is your Citrix or Accuro ONE ID password not working, or having issues with your Accuro ONE ID multi-factor authentication failing? This option will help you get to an analyst who will help with your access issues.

CLAIMS AND
SUBMISSIONS

DIAL #
1

Do you have questions regarding your billing, submissions, fee codes or otherwise? This option is for you!

TECHNICAL
SUPPORT

DIAL #
2

Examples of this include faxing, printing and scanning questions. This can also include Accuro not opening, freezing, running slow or other access issues.

LABS AND
SPECIAL PROJECTS

DIAL #
3

Examples of this include not receiving labs, needing to set up connections to a new lab vendor or configuring custom lab panels. This option is also used for special interfaces such as Welch Allyn or Accuro Transcription.

GENERAL
CONFIGURATION

DIAL #
4

Need to change your letterhead? Not sure about a schedule template? Need assistance with the ACCUROgo mobile app? This option is appropriate for general questions regarding the everyday use of Accuro.

ACCURO-INTEGRATED
MEDEO

DIAL #
5

This option is appropriate for support related questions regarding Accuro-integrated Medeo features.

TRANSITION
CLIENTS

DIAL #
6

Are you a new Accuro client currently working with a Transition Analyst? This option will allow you to leave a voice message for the analyst to contact you back.

OTHER

DIAL #
9

Not sure which option to use? This option will direct you to the next available agent that can record the issue and have the appropriate analyst contact you back.