CLIENT SUPPORT

Accuro Support & Resources

support@QHRtech.com

Get into the queue fast. Email us to automatically create a case.

We operate in these provinces

TOLL-FREE

+1 866 729 8889

DIRECT

778 478 8471

TOLL-FREE FAX

+1 866 421 9332

Regular Support Hours

Nova Scotia	9 am - 9 pm AST	Saskatchewan	7 am - 7 pm CST
Ontario	8 am - 8 pm EST	Alberta	6 am - 6 pm MST
Manitoba	7 am - 7 pm CST	British Columbia	5 am - 5 pm PST

PASSWORD
RESET

DIAL #
0

Is your Citrix password not working? This option will help you get to an analyst who will reset the password for you.

CLAIMS AND
SUBMISSIONS

DIAL #
1

Do you have questions regarding your billing, submissions, fee codes or otherwise? This option is for you!

TECHNICAL
SUPPORT

DIAL #
2

Examples of this include faxing, printing and scanning questions. This can also include Accuro not opening, freezing, running slow or other access issues.

LABS AND
SPECIAL PROJECTS

DIAL #
3

Examples of this include not receiving labs, needing to set up connections to a new lab vendor or configuring custom lab panels. This option is also used for special interfaces such Welch Allyn or Accuro Transcription.

GENERAL
CONFIGURATION

DIAL #
4

Need to change your letterhead? Not sure about a schedule template? Need to add a user or provider? This option is appropriate for general questions regarding the everyday use of Accuro.

OTHER

DIAL #
5

Not sure which option to use? This option will direct you to the next available agent that can record the issue and have the appropriate analyst contact you back.