24 hour emergency support
Dedicated EMR Customer Service specialists, ready to assist
EMR Migration and Training Specialists
Regular Support Hours
9 am - 9 pm AT
8 am - 8 pm ET
7 am - 7 pm CT
7 am - 7 pm CT
6 am - 6 pm MT
5 am - 5 pm PT
Find answers to your questions
Password reset & multi-factor authentication
Dial # 0
Is your Citrix or Accuro ONE ID password not working, or having issues with your Accuro ONE ID multi-factor authentication failing? This option will help you get to an analyst who will help with your access issues.
Claims and submissions
Dial # 1
Do you have questions regarding your billing, submissions, fee codes or otherwise? This option is for you!
Dial # 2
Examples of this include faxing, printing and scanning questions. This can also include Accuro not opening, freezing, running slow or other access issues
Labs and special projects
Dial # 3
Examples of this include not receiving labs, needing to set up connections to a new lab vendor or configuring custom lab panels. This option is also used for special interfaces such as Welch Allyn or Accuro Transcription.
Dial # 4
Need to change your letterhead? Not sure about a schedule template? Need assistance with the ACCUROgo mobile app? This option is appropriate for general questions regarding the everyday use of Accuro.
Dial # 5
This option is appropriate for support related questions regarding Accuro Engage and Medeo features.
Dial # 6
Are you a new Accuro client currently working with a Transition Analyst? This option will allow you to leave a voice message for the analyst to contact you back.
Dial # 9
Not sure which option to use? This option will direct you to the next available agent that can record the issue and have the appropriate analyst contact you back.