Password reset & multi-factor authentication

Is your Citrix or Accuro ONE ID password not working, or having issues with your Accuro ONE ID multi-factor authentication failing? This option will help you get to an analyst who will help with your access issues.

Claims and submissions

Do you have questions regarding your billing, submissions, fee codes or otherwise? This option is for you!

Technical support

Examples of this include faxing, printing and scanning questions. This can also include Accuro not opening, freezing, running slow or other access issues

Labs and special projects

Examples of this include not receiving labs, needing to set up connections to a new lab vendor or configuring custom lab panels. This option is also used for special interfaces such as Welch Allyn or Accuro Transcription.

General Configuration

Need to change your letterhead? Not sure about a schedule template? Need assistance with the ACCUROgo mobile app? This option is appropriate for general questions regarding the everyday use of Accuro.

Accuro-integrated Medeo

This option is appropriate for support related questions regarding Accuro Engage and Medeo features.

Transition clients

Are you a new Accuro client currently working with a Transition Analyst? This option will allow you to leave a voice message for the analyst to contact you back.

Other

Not sure which option to use? This option will direct you to the next available agent that can record the issue and have the appropriate analyst contact you back.