Accuro Support and Resources
When you have questions, Accuro Resources has answers. Learn about Accuro features, find skill-building training, troubleshoot issues, even connect to your Accuro logins.
Visit Accuro ResourcesClient Support
24/7
24 hour emergency support
100+
Dedicated EMR Customer Service specialists, ready to assist
70+
EMR Migration and Training Specialists
Regular Support Hours
Nova Scotia
9 am - 9 pm AT
Ontario
8 am - 8 pm ET
Manitoba
7 am - 7 pm CT
Saskatchewan
7 am - 7 pm CT
Alberta
6 am - 6 pm MT
British Columbia
5 am - 5 pm PT
Find answers to your questions
Web Support
Contact Us
Dial # 0
Password reset & multi-factor authentication
Get help with Citrix or Accuro ONE ID passwords, or multi-factor authentication issues.
Dial # 1
Claims and submissions
Get help with billing, submissions, fee codes, or related issues.
Dial # 2
Technical support
Get help with faxing, printing, or scanning issues, or if Accuro is freezing, not opening, or running slowly.
Dial # 3
Labs and special projects
Get help if you're not receiving labs as expected, need help setting up connections to a new lab vendor, or configuring custom lab panels.
Dial # 4
General Configuration
Get help changing your letterhead, working with a schedule template, using the ACCUROgo mobile app, or other general use topics.
Dial # 5
Accuro-integrated Medeo
Get help with Accuro Engage and Medeo features.
Dial # 6
Transition clients
Leave a message for the Accuro Transition Analyst assigned to your clinic and they'll return your call.
Dial # 9
Other
Not sure which option to choose? Talk to the next available agent. They'll record your issue and have the right person call you back.
System Requirements
Hardware requirements and software downloads required to run Accuro EMR
Learn More