Client Support

24/7
24 hour emergency support

100+
Dedicated EMR Customer Service specialists, ready to assist

70+
EMR Migration and Training Specialists

Regular Support Hours
Nova Scotia
9 am - 9 pm AT
Ontario
8 am - 8 pm ET
Manitoba
7 am - 7 pm CT
Saskatchewan
7 am - 7 pm CT
Alberta
6 am - 6 pm MT
British Columbia
5 am - 5 pm PT
Contact Us
Toll-free phone
+1 866 729 8889
Toll-free fax
+1 866 421 9332
Password reset & multi-factor authentication
Dial # 0
Is your Citrix or Accuro ONE ID password not working, or having issues with your Accuro ONE ID multi-factor authentication failing? This option will help you get to an analyst who will help with your access issues.
Claims and submissions
Dial # 1
Do you have questions regarding your billing, submissions, fee codes or otherwise? This option is for you!
Technical support
Dial # 2
Examples of this include faxing, printing and scanning questions. This can also include Accuro not opening, freezing, running slow or other access issues
Labs and special projects
Dial # 3
Examples of this include not receiving labs, needing to set up connections to a new lab vendor or configuring custom lab panels. This option is also used for special interfaces such as Welch Allyn or Accuro Transcription.
General Configuration
Dial # 4
Need to change your letterhead? Not sure about a schedule template? Need assistance with the ACCUROgo mobile app? This option is appropriate for general questions regarding the everyday use of Accuro.
Accuro-integrated Medeo
Dial # 5
This option is appropriate for support related questions regarding Accuro Engage and Medeo features.
Transition clients
Dial # 6
Are you a new Accuro client currently working with a Transition Analyst? This option will allow you to leave a voice message for the analyst to contact you back.
Other
Dial # 9
Not sure which option to use? This option will direct you to the next available agent that can record the issue and have the appropriate analyst contact you back.
System Requirements

Hardware requirements and software downloads required to run Accuro EMR

Learn More