Empower Online Booking is a comprehensive scheduling and patient-preparation platform built for modern medical clinics. Patients book appointments online with real-time availability from Accuro while clinics keep full control over complex scheduling rules, provider availability, and appointment workflows.
What makes Empower unique is that booking, appointment confirmations, reminders, and patient intake forms are part of a single integrated experience connected directly with the Scheduler and Patient Demographics in Accuro. When a patient books, the appointment can be automatically approved and linked to the appropriate patient demographic with appointment confirmations and reminders automatically sent based on patient preference (SMS or email) with the booking logic to present appointment types, availability, and intake questions as defined by clinic staff to reduce phone calls and manual data entry.
Empower is particularly well-suited for same-day/next-day urgent care clinics, high-volume clinics, multidisciplinary clinics, and organizations coordinating access across multiple clinic locations.
Empower has uniquely designed features for primary care practices accepting new patients with combined booking-and-registration flows, as well as coordinated primary care access for unrostered patients.
Empower supports complex routing and booking for specialty clinics and allied-health programs, as well as regional programs interested in providing a centralized online booking website accessible to everyone; Empower has supported multiple regional booking programs at high volume clinics where 100% of appointments were booked online.
- Accuro syncs provider schedules and availability with Empower in real time
- Patients book an appointment online by provider: selecting provider followed by appointment type and time within the clinic’s booking rules
- Patients book an appointment online by appointment type: selecting appointment type, and time within the clinic’s rules
- Patients fill in responses to optional intake questions
- Empower writes the appointment details directly into the Accuro scheduler
- Empower automatically links the appointment to the appropriate patient demographic if the patient is a returning patient or creates a new patient demographic if new patients are allowed
- Empower automatically sends confirmation messages that include optional customizable instructions and intake forms
- While booking, patients select whether they prefer to receive reminders by SMS or email, and Empower automatically sends SMS/email reminders based on configured timeframes
- Information filled out by patients automatically sync to Accuro demographic fields or appointment notes
- Clinic staff prepare for the appointment with pre-visit information already added to Accuro
- Walk-in and urgent-care clinics interested in self-service same-day booking with automatically accepted appointments
- High-volume clinics needing advanced scheduling controls
- Organizations coordinating access to clinics at multiple locations with complex workflows
- Primary care practices accepting new patients interested in combined online booking with patient registration, intake and automated patient demographics creation
- Clinics serving diverse populations: multilingual booking pages and forms in any preferred languages
- Regional chains, programs and central intake: one customizable branded booking page across multiple sites and pathways
- Clinics seeking to reduce front-desk workload and phone volumes
- Clinics seeking enhanced patient adoption and experience
- Clinics with strict rules for patient type matching, appointment prerequisites or clinician-specific criteria
Privacy by design
SOC 2 compliant
PHIPA/PIPEDA compliant
Encryption in transit
Encryption at rest
Authentication / Access Controls: Clinic staff manage availability using Accuro scheduler; Empower’s web portal has role-based access for management of clinic customizations by clinic-defined staff
All access and changes are logged, monitored and audited
Privacy Policy: https://empower.ca/en/static/privacy open_in_new
Languages:
Website & Booking Pages: English and French by default for all clinics
Booking pages, forms, and patient touchpoints are available in ANY additional preferred languages; often top 5 languages based on patient population
Client support: bilingual English/French support for both clinic staff and patients
Accessibility compliance: WCAG 2.1 AA
Terms of Use: https://empower.ca/en/static/tos open_in_new
