- Cliniconex works with the clinic to configure ACS Booking and syncs with the Accuro scheduler.
- Patients access online booking on a webpage, select provider/appointment type and book.
- Bookings can automatically be added to the Accuro Scheduler or can be approved by staff first.
- Staff create and configure ACS Forms and ACS Surveys within Automated Care Platform.
- Multi-provider clinics wanting online self-booking and digital intake.
- High-volume specialty practices seeking to reduce phone traffic and no-shows.
- Clinics needing intake forms and surveys seamlessly tied to scheduling and follow-up.
- Family medicine clinics handling high inbound call volume.
Encryption:
All data is encrypted in transit and at rest. In addition, data undergoes de-identification after processing is complete
Authentication:
Users log in with a username or password or via a partner login integration.
Logging & Monitoring:
Audit trail of booking and form activity along with security and system event logging to detect and troubleshoot problems or security threats.
Data from Canadian customers is stored in Canada, along with data backups.
Patient demographics:
To identify the correct patient and link reminders to their account.
Appointment information:
To send reminders, support confirmations/cancellations, and update appointment status in the scheduler.
Provider information:
To include relevant provider and appointment details in messages and support scheduling.
Data sharing
Customer data is not disclosed outside of the clinic or facility the patient is associated with.
Data retention
Customer data can be requested for export or download during the agreement and for up to three months after it ends. After that period, Cliniconex will delete or destroy retained copies in accordance with its documentation, unless prohibited by law.
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