- Clinic configures ACM Messenger and integrates it with Accuro EMR.
- Staff create or choose a message template and select patient recipients.
- Messages are sent via the chosen channel (voice, text, or email).
- Delivery status, responses, and audit logs are tracked in real time.
- Clinics with high no-show or late-cancellation rates that need automated two-way reminders (confirm/reschedule/cancel)
- Practices that frequently broadcast operational updates (closures, provider delays, policy changes, hours) and want consistent patient notifications
- Clinics running preventive care recalls (annual wellness, vaccines, screenings) that need campaign-style outreach and response tracking
- Teams coordinating labs, imaging, or referrals that need structured follow-up messaging and fewer inbound “what’s next?” calls.
Encryption:
All data is encrypted in transit and at rest. In addition, data undergoes de-identification after processing is complete
Authentication:
Users log in with a username or password or via a partner login integration.
Logging & Monitoring:
Audit trail of booking and form activity along with security and system event logging to detect and troubleshoot problems or security threats.
Certifications:
ISO 27001 - April 29, 2025
SOC-2 - Type I Audit in Progress
Primary data storage:
Data from Canadian customers is stored in Canada, along with data backups.
Sub-processors:
None used
PHI Stored In:
Data from Canadian customers is stored in Canada, along with data backups.
Backup & Disaster Recovery:
Cliniconex follows incident response procedures. These include sub-procedures for containment, eradication, recovery and notification, and testing of these processes.
Patient demographics:
To identify the correct patient and link reminders to their account.
Appointment information:
To send reminders, support confirmations/cancellations, and update appointment status in the scheduler.
Provider information:
To include relevant provider and appointment details in messages and support scheduling.
Data sharing
Customer data is not disclosed outside of the clinic or facility the patient is associated with.
Data retention
Customer data can be requested for export or download during the agreement and for up to three months after it ends. After that period, Cliniconex will delete or destroy retained copies in accordance with its documentation, unless prohibited by law.
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