Cortico Patient Messaging allows clinics to streamline communication by sending secure messages directly to patients for reminders, instructions, follow-up questions, and general outreach. This reduces phone calls, improves patient satisfaction, and supports asynchronous workflows, letting clinics handle quick questions or updates without requiring a phone call or visit.
Messages are linked to patient demographics and appointment information in Accuro, ensuring accuracy and reducing administrative steps. Clinics can also attach intake forms or booking links to enhance pre-visit preparation and follow-up care.
Note: This capability is part of the Cortico’s Essentials Tool Suite, which includes online booking, reminders, messaging, and video visits.
- Clinic staff initiate a message through a CDS link to the Cortico dashboard or as part of an automated workflow.
- Cortico retrieves patient information from Accuro to ensure accurate delivery.
- Patient receives message via SMS/email or secure web link. confirmed
- Patient replies, and the clinic receives the response in their messaging dashboard.
- Staff can follow up, close the conversation, or link the message to an appointment.
- Optional: incorporate , booking links, or video visit invitations.
- Clinics reducing call volume by shifting simple interactions to messaging
- Providers offering pre-visit instructions or follow-up questions, or quick sms messages to coordinate video calls
- Practices sending broadcast announcements (e.g., hours changes, closures)
- Specialty clinics requiring ongoing communication between appointments
- Hybrid clinics supporting both virtual and in-person care workflows
Certifications:
SOC 2 Type II, PHIPA, PIPEDA, ISO 27001, PIA/TRA in some provinces.
Encryption:
In transit: Yes
At rest: Yes
Authentication / Access Controls:
Staff sign into Cortico with a traditional username and password - 2fa supported
Patients sign in using health card, date of birth, and 2fa.
Logging & Monitoring:
Cortico scrubs and maintains logs of all EMR transactions
Privacy Policy:
https://cortico.health/patient-privacy-policy/ open_in_new
Languages Supported: English, French
Accessibility Compliance: WCAG 2.1 aa
Terms of Use: https://cortico.health/terms-of-service/ open_in_new
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