Marketplace Vendor
Integrated with Accuro EMR
Contracting through Vendor
Support through Vendor
Overview
Waive AI Task Automation helps clinics eliminate manual follow-up tasks and repetitive administrative workflows by reading and identifying task types, then applying rule-based automation to ensure follow-ups are completed on time.
This reduces administrative workload, ensures no important next steps are missed, and helps clinics standardize processes across providers. Waive’s Automated Task Manager is ideal for clinics looking to modernize operations, improve patient follow-up consistency, and reduce staff burnout.
How it works:
- Waive accesses tasks via its integration with Accuro
- The AI analyzes content using NLP to identify required follow-up steps.
- Clinic-defined automation rules determine what action to take
- Waive automatically:
- Reads a task in Accuro
- Initiates the first communication
- Monitors Accuro for a response, and continues to follow up
- Once the task is completed, it is marked as complete or closed
- Clinics can adjust rules or automation logic as needed for specialty-specific workflows.
Use cases:
- Clinics wanting to reduce manual follow-up workload
- Practices experiencing backlog or delays in results follow-up
- Providers looking to ensure consistent patient care pathways
- Clinics standardizing administrative processes
- High-volume clinics needing predictable workflow automation
- Teams wanting to reduce errors or missed follow-up steps
Key Features
Uses AI/NLP to analyze clinical data, provider notes, or tasks and identify follow-up actions
Automates repetitive processes such as follow-ups, recalls, and patient outreach
Reduces administrative burden for providers and staff
Helps clinics standardize workflows and reduce errors
Supports clinic-defined rules for workflow routing
Can initiate patient communication (phone calls, emails, texts to complete the task)
Ensures consistent, timely follow-up for patients
Additional Details
DATA SECURITY
Certifications:
- SOC 2 in progress
Encryption:
- In transit: yes
- At rest: Yes
Logging & Monitoring:
- All outreach to patient is logged as a direct edit to the task note
Data residency
Waive Medical hosts all data for Canadian clinics in secure Canadian data centers and does not store data outside of Canada.
Data usage
Data is used solely to support automated workflow creation, routing, and follow-up processes. Data is not shared externally except as required to provide the service. Retention policies follow Waive Medical’s standards and clinic configuration.
Data usage
Languages Supported:
- English, French, other languages on request
Vendor Information
ABOUT THE VENDOR
Waive Medical delivers AI-powered tools that automate administrative workflows in healthcare settings. By combining natural language processing with customizable clinic rules, Waive helps clinics reduce manual workload, improve consistency, and enhance operational efficiency.
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