Video Appointments

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Video Appointments
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Marketplace Vendor
Integrated with Accuro EMR
Contracting through Vendor
Support through Vendor
Overview

Cortico Video Visits enable clinics to offer secure, reliable virtual appointments directly from the Cortico platform. Patients can book a video visit online or through the clinic, receive a secure link, and join the call from any device without needing to download an app.

The integration ensures that virtual appointments appear in Accuro just like in-person visits, with automated reminders, patient-friendly links, and optional pre-visit intake workflows. This makes virtual care easy for both clinics and patients, reducing administrative steps while expanding access to care.

Note: This capability is part of the Cortico Clinic Tool Suite, which includes online booking, reminders, messaging, and video visits.

How it works: 
  • Clinic books a video visit in Accuro (via Cortico Online Booking or manually).
  • Appointment details sync to Cortico.
  • Patients receive a secure video link via SMS and/or email.
  • At the appointment time, both patient and provider join the video session from their device.
  • Provider completes encounter documentation in Accuro.
Use cases: 
  • Primary care providers offering virtual follow-ups or quick assessments
  • Specialists needing remote consult options (mental health, dermatology, ENT, internal medicine, etc.)
  • Clinics serving remote or rural communities
  • Providers offering hybrid care models (in-person + virtual)
  • Practices wanting seamless, no-download virtual care tools
Key Features
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Video visits: Supports PHIPA-compliant video appointments.
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Patient video links: Patients receive a secure video visit link by email or SMS.
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Device support: Works on desktop, tablet, and mobile devices. On iOS, Safari is required.
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Pre-visit intake: Optional intake or screening forms can be used before the visit through the Cortico suite.
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Appointment types and providers: Supports multiple appointment types and providers.
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Screen sharing: Screen sharing is supported.
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Browser support: Supported on modern browsers. On iOS devices, Safari is required.​​
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Scheduling from Accuro: Clinics can book a video visit in Accuro using the same scheduling workflow as other appointments.
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Browser-based access: Patients and providers can join from a supported browser. No app download is required.
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Provider dashboard: Providers can view upcoming video appointments in the Cortico dashboard.
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Appointment reminders: Automatic reminders can be sent for virtual appointments through Cortico.
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One-to-one visits: Video appointments support one provider and one patient per session.
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Encrypted video: Video visits are end-to-end encrypted.
Additional Details
DATA SECURITY

​​​​Certifications:​​ ​​​​​
​​​​SOC 2 Type II, PHIPA, PIPEDA, ISO 27001, PIA/TRA in some provinces.​​​

​​​​Encryption:​​​
​​​​In transit: ​​Yes​​​​​
​​​​At rest: ​​Yes​​​​​

​​​​Authentication / Access Controls:​​
Staff sign into Cortico with a traditional username and password - 2fa supported​​​

​​​​Patients sign in using health card, date of birth, and 2fa.​​​

​​​​Logging & Monitoring:
​​​​Cortico scrubs and maintains logs of all EMR transactions​​​

​​​​Privacy Policy:​​ ​​​​​
https://cortico.health/patient-privacy-policy/ open_in_new

Data residency
Cortico data for Canadian clinics is hosted in secure Canadian data centers and remains within Canada.​​
Data usage
​​Form data is used solely to collect clinical and administrative information for the patient’s appointment. Data is not shared externally except as required to deliver the service. Retention of data in the EMR depends on EMR policies. Cortico generally only stores PHI in the EMR, but when it must, it retains data indefinitely to preserve the clinic’s records, until an event triggers redaction (clinic offboarding, patient request, etc.) ​​​
Accessibility & Other Requirements

Languages Supported: English, French

Accessibility Compliance: WCAG 2.1 aa

Terms of Use: https://cortico.health/terms-of-service/ open_in_new

Vendor Information
ABOUT THE VENDOR
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Cortico is a Canadian digital health company providing modern online booking, reminders, intake, messaging, and virtual care tools. Their virtual visit platform is designed to reduce administrative steps and provide a seamless digital experience for both patients and providers.
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Video Appointments
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