Published date: April 30, 2026
Preferred Service Provider
Not integrated with Accuro EMR
Contracting through Vendor
Support through Vendor
Key Features
Virtual MOA and reception support (phones, scheduling, callbacks)
Referral and document management (creation, incoming/outgoing coordination)
Inbox, voicemail, and patient communication management
Accuro administrative support (document linking, chart updates)
Appointment booking, confirmations, and follow-ups
Flexible support (hourly, part-time, or full-time coverage)
Overview
Sherritt Services provides virtual Medical Office Assistant (MOA) support for Canadian clinics, helping reduce front and back desk pressure and administrative workload. The team supports scheduling, patient communication, reception, third party software management, in office team coordination, virtual clinic management, EMR updates, and referral coordination—working as an extension of your clinic to keep daily operations running smoothly and efficiently.
How it works:
- Onboarding to align with your clinic workflows, tools, and expectations
- Training session, first hour of work is free, then invoiced in 15 min units
- Assigned MOA(s) work as an extension of your clinic team
- Support provided remotely for reception and administrative tasks
- Tasks completed directly within Accuro and third party VOIP phone queue
- Flexible coverage based on clinic needs (hourly to full-time)
- Ongoing communication to ensure continuity and consistency of work
- Consistent staffing model (same MOA assigned to your clinic where possible)
Use cases:
- Clinics experiencing high call volume or front desk pressure
- Teams dealing with staffing shortages, sick leave, or vacations
- Clinics needing part-time support without hiring full-time staff
- Practices with administrative backlog (referrals, inbox, scheduling)
- Clinics looking to improve responsiveness to patients
- Teams wanting flexible support that scales with demand
- Rural and remote sites where workforce is scarce
Additional Details
DATA SECURITY
Certifications:
IMA and privacy documentation outlining access without data transmission
Encryption:
We access with limited permission and Data is not downloaded or stored.
Logging & Monitoring:
Hubstaff to track workflow, essentially takes blurred screenshots to tell that we are working and ensures there is activity happening so clients can audit us without any sensitive data being stored.
Privacy Policy:
https://www.sherrittservices.ca/privacy-policy open_in_new
Data residency
NO data is stored unless clinic tasks us to in writing and we develop a limited risk solution to do so, this would be case by case, not standard operating procedure.
Data usage
Patient data is used solely for the purpose of supporting clinic administrative workflows, including scheduling, patient communication, referral coordination, and EMR updates, on behalf of the clinic. No data is used for secondary purposes or shared outside of delivering these services.
Accessibility & Requirements
Languages Supported:
English, Hindi, Mandarin, Punjab, Cantonese, Portuguese
Vendor Information
ABOUT THE VENDOR
Sherritt Services provides professional medical billing and administrative support services for Canadian Physicians/clinics. Their team helps streamline billing workflows, reduce administrative burden, and improve revenue cycle efficiency by managing claim submissions, follow-ups, and reconciliation. Designed to support busy clinics and solo practitioners alike, Sherritt Services allows providers and staff to focus more on patient care while ensuring billing accuracy and timeliness.
CONTACT
Phone
587-437-9742
587-437-9742
Interested in using Sherritt Services?