Built-in Accuro Tool
Contracting through Accuro
Support through Accuro
Overview
Accuro Patient Messaging gives clinics a simple, secure way to communicate with patients without relying on external tools. Whether you’re sending a one-off notice, sharing a document, or messaging hundreds of patients at once, Patient Messaging is built directly into Accuro for effortless, centralized communication.
Clinics can quickly run a query to identify a specific patient group - such as those due for immunizations, those affected by a schedule change, or those impacted by a weather closure - and send clear, consistent messages that reduce confusion and phone calls.
Because it’s natively integrated, staff do not need to manage multiple systems or export patient data. Everything is done securely inside the EMR.
How it works:
- Clinic staff write a message or select a saved macro template.
- Choose individual patients or run a Query to build a patient list.
- Attach documents or links if needed.
- Send the message securely through Accuro.
- Patients receive message notification via email, then log in to their Medeo patient app to view, keeping the content saved and secure.
- Delivery status appears in Accuro for staff to review.
Use cases:
- Document delivery (pre-appointment instructions, forms, or results requiring no discussion).
- Clinic notices (holiday hours, weather closures, construction updates).
- Mass outreach for immunizations or screening programs.
- High-volume clinics managing patient recalls.
- Specialist practices needing quick one-directional updates.
- Clinics wanting to reduce inbound phone calls.
- Teams wanting fully EMR-integrated communication.
Key Features
Send secure two-way messages directly to patients.
Deliver personalized or bulk messages to specific patient groups.
Supports holidays closures, immunization reminders, clinic updates, form requests, and more.
Reduce incoming phone calls by proactively communicating with patients.
Fully compliant with Canadian privacy and security standards.
Attach documents, forms, instructions, or clinic notices.
Build patient lists using Accuro’s Query Builder and mass-message them.
Track message status and delivery outcomes.
No external platforms or integrations required, entirely within Accuro.
Includes Appointment Notifications at no additional cost
(Automated email reminders sent 24 hours before upcoming appointments).
Additional Details
DATA SECURITY
- Fully compliant with PHIPA, PIPEDA, and provincial privacy legislation.
- Secure, encrypted transmission for all sent messages.
- Hosted in Canada.
- No third-party data transfer.
- Uses Accuro’s built-in authentication and permission structures.
Data residency
Accuro Patient Messaging is hosted securely in Canadian data centers.
Data usage
Message content, attachments, and delivery logs are stored securely within Accuro and used solely for clinic communication and record-keeping.
No data is shared outside Accuro.
Accessibility & Other Requirements
- Mobile-friendly patient experience.
- Works on all major browsers.
- No app required (unless using Medeo).
- Accessible messaging formats.
- Supported Languages: English only.
Vendor Information
ABOUT THE VENDOR
Accuro is Canada’s largest single-platform electronic medical record system. Accuro Engage is our suite of built-in tools designed to streamline communication, scheduling, and patient engagement.
More Accuro Engage Products
Interested in using Accuro Patient Messaging?